The timeframe for verifying your documents typically ranges from 24 to 72 hours after they are received. While most verifications are completed within 48 hours, it may take up to 72 hours during busy periods. Factors such as document completeness or submission volume can also influence the processing time.
If your verification takes longer than 72 hours, ensure you check for emails requesting additional documents, such as a selfie with your passport. Follow the guidance provided to address potential delays, including resubmitting documents if necessary and confirming adherence to specified requirements.
You may be unable to make a deposit or play until the KYC verification process is complete. We will be in touch as soon as the review of your documents is complete, or if there is anything further we require.
Here are key tips to avoid delays during the process:
Submit all requested documents in one batch to streamline reviews.
Ensure the submitted documents are clear and legible.
Monitor your email, including spam/junk folders, for updates or additional requests.