As a UK-licensed operator, we are required to verify the identity of all of our players. A process known as 'Know Your Customer' (KYC). To make this as seamless as possible, we typically use independent KYC providers to complete this verification.
If we are unable to verify your details through these providers, we may request additional documents from you to complete the process.
These documents may include a valid photo ID (e.g., driving licence or passport), proof of address (e.g., a recent utility bill or council tax statement).
Before making a deposit or playing with The Pools, we must verify:
Your full name
Date of Birth
Full Address
This ensures a secure and trusted environment for all our customers.
There may be other scenarios, we would request verification documentation from you, after your account has been created. This request usually comes by email.