When logged in:
Go to your account in the menu option in the top right hand corner of the website.
Select 'My Account'
Select 'Gambling Controls'
Here you can choose how long you would like to stop using your account- Once you choose to self-exclude, your account will become inaccessible during the exclusion period.
The self-exclude options available are:
6 months
1 year (12 months)
2 years (24 months)
3 years (36 months)
5 years (60 months)
Indefinitely - This option means you will be unable to reactivate your account.- Permanent exclusion is a definitive measure and cannot be reversed under any circumstances.
To learn more about our self-exclusion and responsible gaming policies, visit our resources section on the website.
To reactivate your account, following a period of self-exclusion, please get in touch via live chat or and we'll be able to help.
Following this request, there will be a mandatory 24-hour cooling-off period before your account can be reactivated.
Users registered with GAMSTOP must manage their self-exclusion directly through GAMSTOP to ensure alignment with their preferences and status.
If you would like a normal account closure
Please contact our Customer Service Team, by Live Chat or Email.