How do I close my account?

We're sorry to hear you're thinking about closing your account.

Your experience is important to us, and we'd love the opportunity to understand what's prompted your decision. We're constantly working to improve The Pools experience and already have some exciting new features and enhancements planned for the near future. If there's anything we can do to improve your experience or resolve any concerns, our friendly Player Support Team would love to hear your feedback and will do their best to help.

If you've decided you'd still like to close your account, our Player Support Team can arrange this for you.

You can contact us via:

Once your request has been received, our team will action your account closure.

Yes. If you decide you'd like to return, your account can be reactivated at any time by contacting our Player Support Team, who'll be happy to help.