The Pools

Changes To Our Promotions and 445 Club

What is happening to Sports Betting and Casino on The Pools?

Why are we making changes to our products ?

Will my subscription to Classic Pools, Goal Rush or Lucky Clover be affected by these changes?

I’m a member of 4:45 Club and receive Weekly Rewards and promotions, will this continue?

Will my account be closed when these changes take place?

What happens to my Balance after these changes?

How do I withdraw my funds?

How do I withdraw my funds if my card has changed or expired?

What happens to my free bets or bonus funds?

Do I need to withdraw my balance?

Do I need to withdraw my balance before Monday 15th June 2026?

Can I use my balance to play Pools games?

I’m having trouble withdrawing my funds?

Can I still deposit or place bets?

Why can't I deposit?

I can’t access my account – what should I do?

I am not receiving the Password Reset email I requested?

What if I have a small balance?

What if I have a large balance?

I haven’t used my account in a while – what should I do?

What can I still do with my account?

Who can I contact if I need help?

I subscribed to Goal Rush/Lucky Clover and I am expecting Free Bets across the first three months of my subscription as part of a ‘Welcome Offer’?

What happens if I have an open bet?

Free to play games update

Welcome Offers

Announcements

The Football Pools Limited is a limited company registered in England and Wales with registered number 10573569 and VAT registered number 420 0342 65. Our registered office is at Walton House, 55 Charnock Road, Liverpool, England, L67 1AA. The Football Pools Limited is licensed and regulated in Great Britain by the Gambling Commission under account number <a href="https://www.gamblingcommission.gov.uk/public-register/business/detail/48272" target="_blank" rel="nofollow noopener noreferrer">48272.</a>

If you want to get in touch with us, drop us an email at <a href="mailto:support@thepools.com" target="_blank" rel="nofollow noopener noreferrer">support@thepools.com</a>.

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