Your account may become dormant if you don’t use it for 365 days.
If your account has a balance, we will inform you in writing that your account has become dormant. If your account has become dormant and you wish to reactivate it, you will need to login and withdraw your balance.
If your account is classified as "Inactive" (due to no activity for a defined period), an Inactive Account Fee may be charged monthly.
You’ll receive at least 30 days' notice via email before this fee starts, giving you time to log in and withdraw your balance.
To support the ongoing administration of dormant accounts, a £5 monthly dormancy fee (or the available balance, if less than £5) will be applied.
For Example, if you had a balance of £1.30 remaining in your online Pools account, this will be deducted after a period of 30 days from the Inactive account email being received.
Please note only your current online account balance will be used for the fee deduction, we will not charge your payment method.
An account can still be deemed inactive, although you may have an active subscription or Entry to one of our jackpot products. This means that you may have an online account balance in your Pools.com account, that should be withdrawn. This is due to us removing the Sports and Casino Products earlier in the year.
I am unable to withdraw, due to my card expiring
In order to register a new payment method, you can make a deposit of £2.01, in order to withdraw your full balance, this will register the new payment method and enable you to withdraw back to an active payment method.