Full job description
We are looking to recruit a Full Time Customer Services Agent (35.5 hours per week) to deliver an exceptional experience for our players across all channels (calls, chat, email, back office).
What we’re looking for:
Proven experience in a betting environment – you know the game and speak the language.
A solid understanding of sports and casino products – your insights help players feel at home.
Exceptional communication skills and the ability to build lasting relationships with customers and colleagues alike.
Confidence with Word, Excel, and general IT knowledge – plus bonus points if you’ve used Intercom or MaxContact.
You must be flexible with your hours of work, as this role will be 35.5 hours per week between 08:00 and 18:00 Monday to Sunday on a rotational shift pattern.
If you have the relevant skills and experience, and would love the chance to work in a vibrant, sports-focused setting where your betting expertise and enthusiasm truly matter, we would love to hear from you.
Please note this is a hybrid role and you must be able to attend the office 3 days per week (Office location is 55 Charnock Road, Liverpool, L9 7ET).
Job Types: Full-time, Permanent
Pay: £23,488.00 per year
Benefits:
Casual dress
Company events
On-site parking
Work Location: Hybrid remote in Liverpool L9 7ET