The Pools

If you have a negative balance it is likely to be the result of a settlement error. Although we endeavour to ensure your bets are settled correctly at all times, these errors can sometimes happen. The negative balance could be due to a bet being incorrectly settled as a winner. If you use these funds then your account may show a negative balance once the bet is resettled correctly as a loss.

How did I get a negative balance?

The Football Pools Limited is a limited company registered in England and Wales with registered number 10573569 and VAT registered number 420 0342 65. Our registered office is at Walton House, 55 Charnock Road, Liverpool, England, L67 1AA. The Football Pools Limited is licensed and regulated in Great Britain by the Gambling Commission under account number <a href="https://www.gamblingcommission.gov.uk/public-register/business/detail/48272" target="_blank" rel="nofollow noopener noreferrer">48272.</a>

If you want to get in touch with us, drop us an email at <a href="mailto:support@thepools.com" target="_blank" rel="nofollow noopener noreferrer">support@thepools.com</a>.

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