Technical issues may sometimes occur when playing casino games which can lead to a game crashing or not opening at all. We keep a record of all gameplay so we can locate the game round in question and fix it to allow you to play further.
If your spin/bet fails to complete on one of our casino slot or table games then it is likely that you have a stuck game or If you receive the message 'Invalid games state - another game is still open' it is likely you have a 'stuck' game also. To resolve any of these in most cases some simple troubleshooting will help.
Please clear your Cache and Cookies on any Browsers you use. Within your device, please refer to user manual if you are unsure how to do this.
If this does not resolve the issue to allow you to complete the round, please do contact our Customer Service Team. Providing them with the following details to better help our technical team have this investigated for you and resolved as quickly as possible.
Name of the game
Time and date of the error
Stake of the spin
Brief description of the error
Was this the last spin?
Device used
Where you using the App or the Browser?
Can you please provide a screenshot of the error you see when opening the game?
Alternatively, you can email the game details to [email protected]
The details can then be forwarded to our technical team for them to release the stuck game. Please allow up to 72 hours for the issue to be resolved, once completed you will be notified by email.
In most cases, we will be able to credit you with your stake and/or potential winnings from a game round that was not successfully completed after the investigation is completed.