Our Player Support Team are available:
Monday - Saturday: 9am - 6pm
Sunday: 11am to 4pm
You can contact us a number of ways:
Live chat - Click the Chat Button Icon in the bottom right of any help centre article to start a chat.
Our knowledgeable Chat bot (Jackbot) is the quickest and easiest way to find your answers and will try to support you in the first instance. If you would like support from one of our team, click the chat button to start the conversation and ask to speak with one of our agents. Agents will only reply during opening hours.
Email: Send us an email to [email protected] - Please never include personal account information or any confidential details like your card information or passwords.
Phone: 0800 500 000 - Looking to avoid waiting on hold? Our Live Chat and email support options are available if your enquiry isn't time-sensitive, and may offer a faster response than calling during peak times.